Privacy Policy droyal88

droyal88 is an online gambling platform operating under international licensing, offering services to players in Malaysia. We care about the privacy of every user who registers and uses our platform.

This Privacy Policy is drafted to explain in detail and transparently how we handle your personal data — including the types of information collected, the purpose of collection, parties who may receive that information, your rights as a data subject, and the security measures we implement.

By registering an account or continuing to use droyal88 services, you are deemed to have read, understood and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to close your account.

droyal88 only collects information that is necessary for legitimate purposes. The categories of data we collect include:

• Account Registration Information: Full name, email address, mobile phone number, date of birth and your account password.
• Identity Verification Information (KYC): A copy of your identity card (MyKad), identification number, a selfie for facial verification and other supporting documents to meet licensing compliance requirements.
• Financial Information: Details of payment methods used including Touch 'n Go eWallet, DuitNow, FPX online banking information and cryptocurrency wallet addresses (for USDT, BTC, ETH). We do not store credit or debit card numbers directly.
• Platform Activity Data: Deposit and withdrawal history, betting and game records, account balance, bonus transactions and any communications with customer support.
• Technical Data: IP address, internet browser type, device operating system, screen resolution and login session data including timestamps and general geographic location.
• Communication Data: Any messages, complaints or enquiries you send to our support team via live chat or email.

We collect your personal information through the following channels:

• Directly From You: When you complete the registration form, submit KYC verification documents, make a deposit or withdrawal, or contact customer support.
• Automatically: Through cookies, tracking pixels and server log technology while you browse and use the droyal88 platform.
• From Authorised Third Parties: Payment processors such as e-wallet service providers and banks, as well as third-party identity verification service providers that we use for the KYC process.

The personal information we collect is used solely for legitimate and relevant purposes, namely:

• Processing new account registrations and verifying user identity in accordance with licensing compliance requirements.
• Processing financial transactions including deposits (minimum RM50) and withdrawals (minimum RM50) securely and accurately.
• Maintaining account records, betting history and bonus activity for accounting and internal audit purposes.
• Providing responsive 24/7 customer support services in Bahasa Melayu and English.
• Detecting and preventing fraud, money laundering (AML) and other illegal activity.
• Sending important notices relating to your account, policy changes or system updates that affect you.
• Improving the user experience through anonymous aggregate analysis of platform usage data.
• Complying with legal obligations and the international licensing requirements under which we operate.

droyal88 will not sell, rent, share or transfer your personal information to any third party for marketing purposes without your explicit consent. However, we may share your data in the following limited circumstances:

• Payment Processors: Transaction information that needs to be shared with Touch 'n Go eWallet, DuitNow, FPX banks and cryptocurrency exchanges to enable the processing of deposits and withdrawals.
• KYC and Verification Providers: Identity information shared with licensed third-party verification services to meet KYC compliance requirements.
• Game Platform Providers: Minimum technical data required to allow slots, live casino and betting to function properly.
• Legal Requirements: We are obliged to disclose information to the relevant authorities when required by law or a valid court order.

All third-party partners we engage are bound by strict confidentiality agreements and are prohibited from using your data beyond the scope of the services specified.

The security of your personal information is our priority. The following technical and organisational measures are implemented to protect your data:

• Data encryption during transmission using 256-bit TLS/SSL protocols to ensure information cannot be intercepted.
• Password storage using a secure one-way hashing algorithm — we do not store passwords in plain text.
• Role-based access control to ensure only authorised personnel can access sensitive data.
• Regular security audits and penetration testing to identify and address system vulnerabilities.
• 24/7 account activity monitoring to detect suspicious or unauthorised access attempts.
• Regular data backups to a secure location to ensure continuity of service.

droyal88 only retains your personal information for as long as it is needed for the purposes stated in this policy or as required by applicable laws and licensing requirements.

Generally, active account data is retained for the duration your account remains active. After account closure, certain information such as financial transaction records and KYC documents may be retained for a period specified by legal requirements relating to financial compliance and anti-money laundering.

Technical data and access logs are retained for a shorter period, sufficient only for security and incident investigation purposes.